Frequently asked questions

Yes. Your first consultation with any teacher is completely free, and no card is required. It's a short 1-on-1 video session to meet your teacher, talk through your goals, and decide if they're the right fit before you ever pay. The free consultation applies once per account.

Open a teacher's profile, pick a date and time from their live availability, and request the slot. The teacher confirms the booking, and you'll see it in your dashboard. For paid lessons you complete secure checkout via Stripe at the time of booking; the slot is held for you while you pay.

Paid lessons are charged securely through Stripe, so we never see or store your card details. If a lesson is cancelled in time, or a teacher doesn't show, you're eligible for a refund under our Refunds & Cancellations policy. Approved refunds go back to your original payment method.

It's a short, optional quiz that estimates your level on the CEFR scale (A1–C2). It helps us match you with the right teacher and lesson level. Prefer to skip it? You can also self-declare your level. Either way you can always change it later as you progress.

Just a modern browser (Chrome, Edge, Safari or Firefox), a stable internet connection, and a working microphone and camera. A headset helps. Lessons run live, 1-on-1, right in your browser; there's nothing to install. Join from the lesson link in your dashboard a few minutes early to check your setup.

Yes. You can cancel or request to reschedule from your bookings in the dashboard. Cancellations made within the window in our Refunds & Cancellations policy are eligible for a refund or rebooking. Last-minute cancellations may not be refundable, since your teacher set that time aside for you.

You can request account deletion from your account settings, or by emailing support@vocabest.com. We'll remove your personal data in line with our Privacy Policy, keeping only what we're legally required to retain (for example, transaction records).

Create an account and choose the teacher path during sign-up, then complete your profile: languages you teach, a short intro, your rates and a sample of your experience. Once reviewed, your profile goes live and students can find and book you. Get started here.

Payouts run through Stripe Connect. You'll connect (or create) a Stripe account during onboarding, and earnings from completed lessons are transferred to your bank on Stripe's standard schedule. Vocabest deducts a transparent platform fee from each paid lesson, and the rest is yours.

Yes. The free first consultation is core to how Vocabest works and how students find the right teacher. It's a short session that helps you win new long-term students, and it applies only to a student's first consultation with you.

From your teacher dashboard you set weekly availability rules (and one-off exceptions), your hourly rate, and your lesson lengths. Students can only book the slots you open, in their own timezone, so you stay in control of your schedule.

No-shows and late cancellations are handled under our Refunds & Cancellations policy. The policy is designed to protect the time you set aside while staying fair to students. You can see the status of every booking in your dashboard.